Returns & Exchanges
At Andy Cooks, we want you to be completely satisfied with your culinary tools, which is why we offer a 30-day return policy for all unused kitchenware in its original packaging. If your item is defective or doesn't meet your expectations, we are here to make it right with a straightforward exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the unused items in their original boxes, ensuring all protective inserts are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing